Shipping Policy

At NovexA, we work with trusted fulfillment partners to deliver your order safely and efficiently.

Processing Time

Orders are usually processed within 1–3 business days after payment is successfully received.

During periods of high demand, holidays, or promotional events, processing may take a little longer.

Shipping Times

Estimated delivery times may vary depending on the destination and product.

• United States: approximately 1–7 business days

• Canada: approximately 1–7 business days

• United Kingdom: approximately 4–5 business days

• Australia: approximately 2–5 business days

• Other destinations: approximately 5–10 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Tracking updates may take several days to appear after the shipment has been dispatched.

Delays

Delivery times can occasionally be affected by customs processing, weather, carrier delays, holidays, or other circumstances outside our control.

If your order is taking longer than expected, please contact us and we will be happy to assist you.

Customs and Import Fees

Depending on your country, your order may be subject to customs duties, taxes, or import fees.

Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact Us page.

Thank you for shopping with NovexA.

NovexA — Smart finds. Better living.